Refunds are handled differently based on your accepted payment mode, and the payment gateway used.

 

Cash and Bank Transfer

Applicable to:  🇲🇾 Malaysia 🇸🇬 Singapore

You will settle the refunds yourself, either by cash or any electronic money transfer agreed between you and your customer.

 

Stripe Connect

Applicable to:  🇲🇾 Malaysia 🇸🇬 Singapore

For merchants who have a direct Stripe Connect account connected to your Maynuu site, it's a simple 2-step process:

  1. click on Close to close / reject the order
  2. click on Refund

What happens: Our system will connect to Stripe's API and automatically refund the full amount to the customer's credit card or bank account. No further action is required from you.

If you would like to do a partial refund instead, please log in to your Stripe account directly and initiate the refund process through Stripe.

📖  More on Stripe refunds

 

Stripe MY, SecurePay, and Billplz

Applicable to:  🇲🇾 Malaysia only

For managed payment gateways in Malaysia:

  1. click on Close to close / reject the order
  2. click on Refund

What happens: Maynuu will process the refund as part of your settlement. Meaning, you will receive the full amount in your settlement, including any fees levied by the payment gateway. We will bear this cost for you.

You may then proceed to settle the refunds yourself, either by cash or any electronic money transfer agreed between you and your customer.

[ What an order looks like on your Dashboard after you have closed the order and requested a refund ]

 

Stripe SG

Applicable to:  🇸🇬 Singapore only

For managed payment gateway in Singapore:

  1. click on Close to close / reject the order
  2. click on Refund

What happens: Maynuu will automatically refund the full amount to the customer's credit card or bank account. No further action is required from you.

If you would like to do a partial refund instead, please contact us at +6592257913 and let us know the exact amount you would like to refund your customer, and we will process it for you.

Please note that refunds are usually processed in the form of a reversal, and may take 5-10 days, depending on the customer's bank or card issuer.

[ Sample of a refund initiated in Stripe, stating how a reversal is performed and the time it takes to complete ]